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FAQs
Your Questions, Answered — Fast.
FAQs
Got questions about ordering, shipping, local pickup, or wholesale pricing? We’ve compiled the most common inquiries to help you find quick answers and make your experience with Eagle Distribution seamless and hassle-free.
How do I place an order on Eagle Distribution?
To place an order, simply create an account, browse our product catalog, add items to your cart, and proceed to checkout. If you’re a returning customer, you can log in and reorder with ease.
Do I need to own a business to order from Eagle Distribution?
Yes, we primarily serve registered businesses such as convenience stores, gas stations, and resellers. You may be asked to provide a business license or tax ID during account registration.
Do you offer local pickup?
Yes, we offer a convenient local pickup service from our warehouse. Simply choose “Local Pickup” at checkout and wait for a confirmation email before arriving.
How will I know when my local pickup order is ready?
You will receive a notification via email or SMS when your order is packed and ready for pickup. Orders are typically prepared within 1–2 business days.
Can I track my shipment?
Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status in real time.
Do you offer bulk discounts or wholesale pricing?
Absolutely. Our prices are already designed for wholesale buyers, and additional bulk discounts may be available for high-volume orders. Contact us for custom pricing.
What should I do if an item is damaged or missing from my order?
If you receive a damaged or incomplete order, please contact our customer service within 48 hours of delivery with photos or details, and we will resolve the issue promptly.
Can I cancel or modify an order after placing it?
Order modifications or cancellations must be requested within 1 hour of placing the order. Once processing begins, changes may not be possible.